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Workforce of ENGELSINN-1
ENGELSINN: E-commerce brand
ENGELSINN is an online jewelry selling store based in Germany. They established online business in April 2019 by launching female accessories first. In August of 2019 after receiving a very good response from customers they opened the store for men accessories as well. Necklaces, Bracelets, and Rings are the jewelry items for women, and men armbands are the top sellers of the brand.
They are easily accessible on different social media platforms for customers. Their main accounts are on Instagram where products are posted for the customers to have a look and order them from their website, www.engelsinn.de. The e-commerce business is the approach for many businesses in today’s technology embedded world and so it was the first choice for ENGELSINN to start a business online.
Workforce of ENGELSINN
They are a team of 20 members who work tirelessly for their brand to get more and more recognition across the country and then eventually worldwide recognition is their aim. The employee team of ENGELSINN is very hardworking and makes sure that every customer gets the best service in terms of service provision by the employees. A proper training session is given to the newly hired staff members where they are provided with the briefing on multiple company policies.
The brand has a very strict policy against misbehavior with customers and this is what makes them famous among customers. Two major assets of ENGELSINN are their customer and the workforce. They make sure that both these assets feel protected and welcomed by the brand. The brand provides certain facilities to the workforce. These include insurance and paid leave policies for their employees under special circumstances.
Highest efficiency with ENGELSINN
The brand has divided the workforce into different categories and each team is responsible for their respective category. This divides the work among the employees and increases the efficiency of the store. Customer satisfaction, product quality assurance, and safe delivery to the customer are the main areas where the brand has focused since the beginning.
This is the reason that every customer of ENGELSINN leaves positive feedback for the products they receive. The feedback from previous customers is available for future customers to view on their Instagram account. Complete transparency in terms of delivering the highest quality products is maintained by the brand. The workforce operates in a very friendly environment which contributes towards a strong relationship formation between all of them. It does not just work for employees but an important part of their daily routine because of the environment they get by working for the brand.
Customer interaction and online growth
ENGELSINN had been able to attract a massive number of followers on social media platforms. Their total followers on just Instagram are around 175000 people from all over the world. These followers include some of the regular customers who have been repeatedly satisfied with the products that are offered. The brand has shown immense growth within a very short period of time. It has attracted customers from Germany, Europe and from other continents as well.
The journey may appear to be a short one but it required extremely hard work from every single person working in the company. The brand has always shown real engagement with their customer on all platforms. To reach the customer requests on time and respond to their queries ENGELSINN has installed chatbots linked with their website and social media account. This increases the response rate to customers and this makes sure that no customer feels neglected. The chatbot is the way to keep the customer interested in the brand, the rest of the conversation with complete knowledge is carried out by customer care representatives.
Addison is a student of the Aust Abbottabad University of Science and Technology. He started his graduation in 2016 and graduated in 2020. I’m a professional article and blog writer, has written dozens of content on different topics and worked with professionals all over the globe. Feel free to contact me for any assistance. [email protected]
