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Four Things you Must Avoid in VoIP Auto Attendant

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Four Things you Must Avoid in VoIP Auto Attendant

VoIP Auto attendant phone system, voice prompts, and IVR menu greetings can be a useful way to deliver more information to your callers. Such as you can provide information about your current specials, business hours, closing for occasions, or a charity drive which you are going to be having soon. Since you already might have a clue about what you wish to say on your phone, we are going to provide you somethings that you should steer clear of:

  1. Giving Out-of-date Information: the information which you provide through your phone menu script has to be updated for your customers. You would not be wasting your customers time with outdated information which can lead to better customer satisfaction. It can be frustrating for a customer if they are given the wrong business hours, wrong address or an outdated website. You have to be sure if there is any change in your business which that you update in the recording accordingly. 
  2. A lot of options: it is significant to have enough choices to cover multiple departments of your company for your callers to speak to, however, you need to remember that listing a lot of options on the auto attendant menu can appear messy. The more options that you list the more it can confuse your customers, and the more chances of your customers ending up in the wrong department. If customers do not find a fit option then the keep on listening to get a better choice, however, by the option eight they forget what options one was, and they might end up hitting any random number, so they can speak to an agent. The whole point of providing these options is to get your customers to the right department, ensure that you make the options concise and clear. Remember who your callers are and what they generally call for. Your auto attendant menu has to be customised to the need of your callers. 
  3. Don’t busy the lead: the term ‘bury the lead’ is from journalism. Just like in the news the lead is the first sentence which ultimately conveys the main idea of the article. Similarly, if 80% of your callers pick option one over other options then don’t bury that particular option in the list of options. Making your callers wade through other choices is inefficient. Your menu should be in the order of priority order in which they are selected.  If you are not sure which option is selected more than asking your administrator for a report or you can talk to your employees. They will allow you to know who is calling and why.
  4. Cornering the Customer: while using an auto attendant you always need to provide your customers with the option to speak to a representative. They might not have an account number available or they might have some questions about the information in your menu. When you allow them to speak to a person then you can spare your customers from unnecessary frustration. If they know that each time they call your company, they will end up frustrated then they might start to associate negative experiences with your business.

Make sure that your phone script is clear, up to date, concise and helpful. Usually, customers call you because they have a problem with something and you don’t need to compound the issue, but you need to resolve it. You have to convey the message to your callers that you are considerate of your time by making them never take longer on a call than necessary.

Try This Phone Script Example for Auto Attendant 

When you are getting started with your VoIP phone for business, the auto attendant is a feature that you will have to configure. Today we are going to make this task easier. You can use the auto attendant phone script example for your small business. This script includes a formal and an informal script, each script is free for you to change. 

Auto Attendant Phone Script Example for Small Business

Small businesses have unique requirements. Usually, they have few workers, fewer resources, and a smaller storefront footprint compared to their counterparts. However, the business phone system of a small business has to be as strong as its resolve in order to defeat those challenges. In particular, an auto-attendant will have to route phone calls effectively whilst conveying the abilities of the business in question.

Your customers should get a sense of the size of your business from the first time they reach your business. This will set the stage for the interactions the calls should expect when they reach one of your agents. Even if you own a small business alone these phone scripts are for you. 

Informal phone Script

Introduction: “Hello, this is Marie from the Main street XYZ office. I hope you are having a good day. Our office is open Monday to Saturday from 8 to 6. You can check out our products and services on our online site any time at XYZ.com.”

“press 1 for the main reception, press 2 to place an order.”

This script allows the personalization of the business owner to shine. It favors a warn greet and provides technical details of business-customer interaction. However, the greeting is quite short, and the location, hours, and phone tree choices are provided to the caller quickly.  

Formal phone Script

Introduction: “you have reached the main street XYZ office, open weekdays 8 a.m. to 6 p.m. and online at XYZ.com.”

“Press 1 for reception or press 2 to place an order.”

This is script has removed 5the personalized greetings. Instead, the hours and location of the company are placed at the front. The Callers get required information about the business’s location and hours so that they can decide quickly how to take action. 

Conclusion

Before you adopt and revise this phone script you must take some time to consider your business needs. Do you prefer a formal or informal approach? It is important that you list your hours, location, and site upfront.  These basics inquiries can help you pick a VoIP phone script for auto-attendant which is right for you and your customers. One which is easy to create, quick to hear, and simple to navigate.

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YouTubers are using Visugu: One of the top-quality YouTube Video Editing Services

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YouTubers are using Visugu: One of the top-quality YouTube Video Editing Services

We all know that on YouTube, content is king, and producing more content will likely increase your views and ultimately grow your subscriber base. However, the one thing holding people back from creating more content on YouTube is not necessarily the video recording process (though that does come into play) but is generally the video editing process.

If editing your videos is your bottleneck or if you are just spending too much time on video editing when you could be creating more content, consider hiring Visugu as your YouTube video editor. There are thousands of YouTubers getting their services because they provide customer-oriented facilities with flexible prices. Not only that, Visugu is eagerly working to satisfy its customers to 100%.

They have got amazing prices, check it out. You can always afford it, for a YouTuber, it’s more about quality than money. But there are still hundreds of thousands of YouTubers who are in their early phases, they can choose another pricing. The trust is guaranteed. So, without wasting your further time, go and order Visugu Video Editing Services and get yourself listed amongst the top leading YouTubers.

The worst case is that your footage sits on your hard drive, never being viewed again and ultimately gets lost once you change computers or mobile devices.

This is where Visugu comes in, we provide unlimited Outsource YouTube Video Editing requests with a super-fast turnaround to our subscribers for a flat monthly fee. There are no contracts meaning you can start and stop at any time. They can even do once-off video edits if you only want a single video output for your YouTube channel.

With a flat monthly fee, you’ll get unlimited video editing requests and revisions. There are no contracts so you can cancel anytime. We can even edit your videos in 24 hours (depending on complexity). You’ll never need to spend time on video editing again!

So instead of spending hours trying to do it yourself, maybe let Visugu edit your video(s).

Why Choose Visugu?

Unlimited Requests & Revisions

  • Get as much work done as you need without limits

Top Professional Editors

  • We hire the best editors so that you don’t need to

Fast Turn Around

  • Get your video edits back within 48 hours

No Contract

  • Cancel anytime, We’ll never lock you in

How is the process?

It’s very simple, you Upload video footage, and We’ll provide a “time quote” on the job and work our magic to build your vision. We’ll edit, you relax. Get your video edit delivered to you within our “time quote” in the format you have requested. Revise until perfection. Need changes made? Request as many revisions as you like, we won’t stop until you are 100% satisfied. This is what makes the, stand apart in the contest. They care for their customers providing the best services in flexible and affordable prices.

What is included?

In the simplest terms, we can help you with anything that is classified as video editing. This includes:

  • Training videos
  • Vlogs
  • Music videos
  • Short films
  • Trailers
  • Editing Wedding footage
  • Instagram posts
  • Facebook ads
  • Video ads
  • Webinars
  • Slide show
  • Adding music
  • Color correction
  • Adding text over video
  • Name cards
  • Captions
  • Subtitles (if text is provided)
  • Pretty much anything deemed as video editing

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AHSTONROME Recent online interview

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AHSTONROME Recent online interview

AHSTONROME is a Russian of Asian origins who was picked by Forbes magazine as the 13th most influential person in their thirties in blockchain.

Originally an orphane, he developed Goldenbar Coin (an altcoin similar to today’s USDT) in his twenties and is an inspiration to many young developers.

However, due to his actions being so unexpected he was linked to various hacking cases.

There had been no news about him since being kidnapped by the Russian mafia in April of 2021, but in a recent online interview he revealed that he is very interested in Asian cryptocurrencies and exchanges.

There is a lot of expectations regarding the future of ASHTONROME, who is called one of the best hackers and developers in the world.

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Sig P365 Tacpac Buy Online & See The Quality First-hand

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Sig P365 Tacpac Buy Online & See The Quality First-hand

If you’re in the market for a good quality handgun at an affordable price point, the Sig P365 Tacpac buy online option is a very popular choice. Of course, you could take our word for it, but if you’d like proof about the value this neat little package deal offers, we can certainly oblige.

We unboxed the Sig P365 Tacpac offering to see first-hand what all the fuss was about. What we found was a neat little handgun that ticks a lot of the right boxes, so let’s see what Sig has included in this enhanced P365 product.

A Good Solid Case

The first thing that Sig P365 Tacpac buys online customers will notice is that they get an additional two 12-bullet magazines (the standard P365 only comes with one).

You also get a Sig-branded holster (along with a few different mounting clips), a cable lock, and of course, the P365, which is a very popular 3.1-inch barrel handgun. Not forgetting the manual, which tells you all about how to maintain your weapon and the warranty for the product.

A Good Rough Pistol Grip

A great feature of this neat little handgun is the rough texture of the pistol grip that makes it feel nice in the hand and very unlikely to slip. This roughness is continued on the base of each P365 magazine for a consistent look and feel and the mag release is nice and keen.

Something else that Sig P365 Tacpac buy online customers will notice is the good-sized beaver tail at the rear of the weapon, which ensures that the soft skin of your hand doesn’t get bitten – something any experienced shooter will tell you can be more than a little painful!

An Ambidextrous Safety

Another great feature of the P365 is the ambidextrous safety that can be set up for either side and will only ever activate once the firearm has been charged. It also has a nice big trigger guard that you might be able to wear gloves with – although you might struggle if those gloves are on the thicker side.

Then you’ve got the X-Ray sights with a nice high-visibility front and two rear sights for excellent accuracy and the mag release is also reversible – catering for both right and left-handed shooters.

Lots of Aftermarket Possibilities

Something else that Sig P365 Tacpac buy online consumers get is a number of slide cuts that make it easier to cock the weapon and a really handy loaded chamber indicator. It allows you to see inside easily so that you can immediately see that tell-tale brass coloring is showing.

The proprietary rails on the front of the weapon also allow the user to add lasers and lights for extra functionality and because the P365 has been out for a little while, you’ll find lots of aftermarket options to use and make your weapon better.

A Firearm Package That Offers Great Value

The value offered by the Sig P365 Tacpac is unmistakable, particularly as this Italian-made firearm is reasonably priced, offers good performance, and comes with all this extra stuff. So, what’s not to love?

Perfectly sized for concealed carry and with a healthy 12 rounds in each mag, it’s not hard to see why so many turn to the P365 for their firearm needs.

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