Connect with us

NEWS

Four Things you Must Avoid in VoIP Auto Attendant

Published

on

Four Things you Must Avoid in VoIP Auto Attendant

VoIP Auto attendant phone system, voice prompts, and IVR menu greetings can be a useful way to deliver more information to your callers. Such as you can provide information about your current specials, business hours, closing for occasions, or a charity drive which you are going to be having soon. Since you already might have a clue about what you wish to say on your phone, we are going to provide you somethings that you should steer clear of:

  1. Giving Out-of-date Information: the information which you provide through your phone menu script has to be updated for your customers. You would not be wasting your customers time with outdated information which can lead to better customer satisfaction. It can be frustrating for a customer if they are given the wrong business hours, wrong address or an outdated website. You have to be sure if there is any change in your business which that you update in the recording accordingly. 
  2. A lot of options: it is significant to have enough choices to cover multiple departments of your company for your callers to speak to, however, you need to remember that listing a lot of options on the auto attendant menu can appear messy. The more options that you list the more it can confuse your customers, and the more chances of your customers ending up in the wrong department. If customers do not find a fit option then the keep on listening to get a better choice, however, by the option eight they forget what options one was, and they might end up hitting any random number, so they can speak to an agent. The whole point of providing these options is to get your customers to the right department, ensure that you make the options concise and clear. Remember who your callers are and what they generally call for. Your auto attendant menu has to be customised to the need of your callers. 
  3. Don’t busy the lead: the term ‘bury the lead’ is from journalism. Just like in the news the lead is the first sentence which ultimately conveys the main idea of the article. Similarly, if 80% of your callers pick option one over other options then don’t bury that particular option in the list of options. Making your callers wade through other choices is inefficient. Your menu should be in the order of priority order in which they are selected.  If you are not sure which option is selected more than asking your administrator for a report or you can talk to your employees. They will allow you to know who is calling and why.
  4. Cornering the Customer: while using an auto attendant you always need to provide your customers with the option to speak to a representative. They might not have an account number available or they might have some questions about the information in your menu. When you allow them to speak to a person then you can spare your customers from unnecessary frustration. If they know that each time they call your company, they will end up frustrated then they might start to associate negative experiences with your business.

Make sure that your phone script is clear, up to date, concise and helpful. Usually, customers call you because they have a problem with something and you don’t need to compound the issue, but you need to resolve it. You have to convey the message to your callers that you are considerate of your time by making them never take longer on a call than necessary.

Try This Phone Script Example for Auto Attendant 

When you are getting started with your VoIP phone for business, the auto attendant is a feature that you will have to configure. Today we are going to make this task easier. You can use the auto attendant phone script example for your small business. This script includes a formal and an informal script, each script is free for you to change. 

Auto Attendant Phone Script Example for Small Business

Small businesses have unique requirements. Usually, they have few workers, fewer resources, and a smaller storefront footprint compared to their counterparts. However, the business phone system of a small business has to be as strong as its resolve in order to defeat those challenges. In particular, an auto-attendant will have to route phone calls effectively whilst conveying the abilities of the business in question.

Your customers should get a sense of the size of your business from the first time they reach your business. This will set the stage for the interactions the calls should expect when they reach one of your agents. Even if you own a small business alone these phone scripts are for you. 

Informal phone Script

Introduction: “Hello, this is Marie from the Main street XYZ office. I hope you are having a good day. Our office is open Monday to Saturday from 8 to 6. You can check out our products and services on our online site any time at XYZ.com.”

“press 1 for the main reception, press 2 to place an order.”

This script allows the personalization of the business owner to shine. It favors a warn greet and provides technical details of business-customer interaction. However, the greeting is quite short, and the location, hours, and phone tree choices are provided to the caller quickly.  

Formal phone Script

Introduction: “you have reached the main street XYZ office, open weekdays 8 a.m. to 6 p.m. and online at XYZ.com.”

“Press 1 for reception or press 2 to place an order.”

This is script has removed 5the personalized greetings. Instead, the hours and location of the company are placed at the front. The Callers get required information about the business’s location and hours so that they can decide quickly how to take action. 

Conclusion

Before you adopt and revise this phone script you must take some time to consider your business needs. Do you prefer a formal or informal approach? It is important that you list your hours, location, and site upfront.  These basics inquiries can help you pick a VoIP phone script for auto-attendant which is right for you and your customers. One which is easy to create, quick to hear, and simple to navigate.

Advertisement

NEWS

State of Palestine Has Been Occupied Since 1948 Says Rabee Bazlamit

Published

on

State of Palestine Has Been Occupied Since 1948 Says Rabee Bazlamit

Rabee Bazlamit is a public personality in Qatar, he grew up to become passionate about his Palestinian root, and he is proud to be one. As a patriotic Palestinian, he decided to toe the path of courageous men who refused to accept defeat against all odds. He realized earlier in life that you alone can fight your battle; no one will fight it for you. Thus, he chose to champion the course of the Palestinian nation and its people, which has attracted him to many people from divergent backgrounds. When silence is no longer golden, Rabee chooses to speak out to draw the world’s attention to the injustice and oppression orchestrated in the West Bank by Israeli authority to deny the Palestinian people their inheritance.

It is hard to believe the gory tales happening in the West Bank is true. But, behold, it is the fundamental truth; you can say it loud and clear. The conflict between Palestine and Israel lingered for more than seven decades and started long before Rabee was born on June 7, 1996. In the interim, if convenient, pause for a while and envisage being under siege for one year, not to talk of seventy years; that is how long the Palestine nation has been under siege in the hands of Israel. The negative things you imagined are what Palestinians have endured, and still enduring to date, the tortures, harassments, psychological trauma, constant military bombardment, plundering of our resources, including human rights abuse and being treated as subhuman. Israel’s encroachment into Palestine land became a subject of international debate and one of the most disputed land issues in the modern era.

Israel took advantage of the uneven international politics in their favour to claim what belongs to the Palestinians as their own. It started with the annexation of Palestine land, the most precious asset of any group, and natural resources like water and minerals. Next was the denigration of our culture and religion that made us who we are as a people and followed it up with extensive international propaganda to malign Palestine and portray it as a pariah nation in the international community’s eyes. Israel expansionist plan is to clandestinely take away all land that belongs to Palestinian people without regard to international laws. Since Israel became a sovereign nation on May 14, 1948, it has amassed territory covering 75% of what is formerly known as British-run Palestine, leaving only 25% to the original owners of the land, the Palestinian people, to survive on.

Israel’s glaring injustice, oppression, and intimidation directed towards the Palestinians and it grass disregard for international institutions continue unabated. It manifested in their recent onslaught against the helpless Palestinians, as witnessed in the violent faceoff between the two countries. It is one of the reasons Rabee Bazlamit has come out to make a bold statement that Palestinians voices must be heard and loud for the world to know injustice anywhere is injustice everywhere. It is time the oppressed nations and people across the world joint effort together to fight against selected justices and peace settlements by international state actors.

Continue Reading

NEWS

Best Qualities of the Tattoo: All a Customer Need to Know

Published

on

Best Qualities of the Tattoo: All a Customer Need to Know

Tattoo making is body art, and an expert artist knows how to make a classy tattoo with all the best qualities. Most people are unaware of the flaws of their tattoos and think that they have a masterpiece on their bodies, but that’s not true. To get an artistic piece, you have to take specific steps and inspect the artist in detail from which you will paint your body. The remaining article contains complete guidance steps that will help you choose the quality tattoo that will amaze you and benefit you in certain aspects. Read down!

#1. Completely Composed

A tattoo consists of different aspects that should be synchronized and represents a complete story and the history of the tattoo. Skilled artists paint a tattoo with a proper composition. He arranges the tattoo in a manner that gives a message to the viewers that are not vague. 

#2. Should be Legible 

A good tattoo gives an understanding to the holder and the other viewers. It means the tattoo must provide a message with a complete sense. 

#3. Should Properly Place

It’s not enough to make a tattoo look classy or for good health effect, but the proper placement is necessary to depict the artist’s experience.

The text of the tattoo must be written so that it looks upside down, and the pictures in the tattoo must appear facing the body. But mostly, the people are not aware, and they have the tattoos with an incorrect placement that represents their lack of information about the quality tattoos. 

#4. Must Properly Fill 

A good tattoo is the one that has all the gaps filled in the picture. You can’t see it earlier, but the saturation gets prominent as time passes. The saturation is significant as it gives an overall stunning look to the tattoo that feels real. Mostly the saturation is gained with the help of black color. 

#5. Should be Contrasted Tone 

The tattoo must have a proper contrast of the colors in the tattoo. As a tattoo is made up of multiple colors, achieving the appropriate tone of the colors is significant. A tattoo with a proper contrast looks bumpy on the skin and feels that it will start speaking with touch. On the other hand, a poorly contrasted tattoo looks like a painting flat and is easily washable. 

#6. Note the Healing Process 

If the tattoo is following the routine steps of healing, then the tattoo’s quality is not suspected. A good tattoo start first gets swell, then the pain starts, then oozing almost after 3days, and finally the itching of the scar and the peeling. 

Verdict 

Skin is a sensitive part of the body, so we should not keep it at risk because of negligence. The proper guidance is essential if you want to do something adventurous. The tattoo may benefit the immune system, or it may be harmful if you compromise with the quality. If you were thinking of how I can search for the best tattoo shop near me, then stop searching; try Studio Aureo once; you will surely fall in love with their work!

Continue Reading

NEWS

How To Choose The Best Water Filter For Your Home

Published

on

How To Choose The Best Water Filter For Your Home

Water is essential in humans’ daily lives. It benefits the body by providing nutrients, helping in digestion, and removing toxins. Also, it aids in maintaining a clean home and is helpful for bathing, cooking, and preparing food. 

However, water can also be hazardous. If the water you consume at home contains contaminants, such as harmful chemicals, excessive minerals, or bacteria, it can cause illnesses, like cholera, diarrhea, and typhoid fever. 

Steps To Follow When Choosing A Home Water Filter 

Buying a home aqua filter would help prevent water-related diseases by removing the contaminants in it. Besides that, installing this system can also improve the taste of your water and help you save money on the cost of purchasing bottled water.  

However, there are numerous filtration systems in the market today, making it challenging for a buyer to choose the best unit for their needs. If you’re looking to get a water filter for your house, this article could be helpful. Provided below are steps you can follow to ensure you get the best system for your home. These include: 

  1. Identify A Good Water Filtration Company 

First, you have to identify a good water filtration company. This way, you’ll be sure that whichever system you buy from them is of high quality. 

An excellent water filtration firm is reputable, certified, experienced, and has professional technicians. Besides that, they’ll provide maintenance services throughout the life of your unit. Therefore, consider Filtap filters or products from other excellent companies near you.  

  1. Evaluate The Toxins Present In Your Water  

The market has several kinds of water filters. However, do note that each type is designed to remove or reduce different toxins in water. Therefore, before buying your unit, you have to, first, identify what contaminants are in your water. This way, it’ll be easier to choose a system suitable for your home.  

There are various ways to identify water toxins. You can examine it yourself using a testing kit or have your water checked by a certified laboratory. If you find that your water contains benzene, chlorine, or human-made chemicals, then carbon filters are recommended. If the water contains excess magnesium and calcium, a water softener will be good for your home.  

However, consider getting an iron and magnesium water filter once you’ve established that it has high iron, hydrogen sulfide, and manganese levels. In the case of sediments and cysts, mechanical treatment units will help. 

  1. Establish Your Home’s Water Needs 

Water filters come either as point of entry (POE) or point of use (POU) systems. The best option will depend on your home’s water needs. POU units help treat water where it’s being used. These can be an individual shower or tap. For homes that don’t need to filter all the water in the house, POU systems are more recommended.  

On the other hand, POE units are usually installed in a home’s main water entry point. These units are also called whole house water filters as they clean all the water in a home. If you need to treat all the water in your house, this system is more appropriate. 

  1. Identify The Cost Of The Filtration System 

The cost of your water filtration unit also matters. Most simple systems are cheaper to purchase, while complex ones are more expensive. However, regardless of the type you choose, ensure you first identify its actual market value. You can do this by checking how much different companies are selling it for. This way, you’ll avoid being overcharged for your unit.  

A water filtration system needs regular care. This way, you’ll protect your water pipes by preventing material buildup that can cause clogging and busting of aqua tubes. Besides that, you’ll also guarantee a continuous supply of clean aqua in your house and ensure your system serves you for longer.  

However, some units are more expensive to maintain than others. Therefore, before buying a system, you must also consider how much money is required to preserve it. When calculating the cost of caring for a water treatment unit, consider its servicing fees, as well as of the filter and cartridge replacement. If you find a more affordable system for you to maintain, consider buying it for your home.  

Conclusion 

Clean water is beneficial and necessary for everyone. It helps the body by removing toxins and providing essential nutrients. Besides that, it helps prevent water-related diseases and allows one to maintain a clean house.  

However, not everyone can access uncontaminated water. Most people treat their water using water filtration systems to make it safe for consumption. If you’d want to buy such a unit for your home, this article provides four steps that could help you get the best one for your house. As provided above, start by identifying a good water filtration company, then evaluate the toxins present in your water. After that, establish your home’s water needs, and, lastly, examine the cost of the filtration system you need. 

Continue Reading

Trending

%d bloggers like this: