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How Live Chat Service Helps Connect Businesses with Customers

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How Live Chat Service Helps Connect Businesses with Customers

The business sector of today’s economy is more of a digital than physical. Presently, we run promotions and advertisement using the digital marketing options, we send official and corporate through the digital mail platform, quotes and cost of goods and services are done with software and applications even as a proliferation of eCommerce on the internet is massive and amazing.

Now, most businesses have websites with which they display the service and products they sell. These websites are like offices to take orders from internet users that visit on a daily basis. However, many prospective clients and customers do not get the fast response required from customer support representatives of such companies or businesses.

It has been recorded and reported that the average response time of emails sent to the business email address is 12 hours while the response time of businesses to clients and customers from social media business pages is 10 hours. Many websites take up to days to respond to inquiries sent by clients and customers and this causes loss of a customer to websites with better response all through the day.

The live chat service helps connect is the solution to problems and losses incurred by low responses. In this article, I will explain some benefits of having live support chats linked to your website for an increase in sales through a boost in customers.

  • Sales and Revenue Boost

It is only expected that a customer or client that gets a fast and credible response on the live chat of the business website will mostly buy and place an order for products and services. Most customers need to be reassured that they will get the best of service they are hoping for before making an order and with fast live chat service to assure and offer them the confidence needed, sales will increase for skyrocket revenue.

  • Customer Satisfaction and Trust

Every business that fails to satisfy its customers and client will soon be forgotten in this highly competitive business environment of the 21st century. A responsive live chat service that is online 24/7 to respond to questions asked by clients from various regions and time zones of the world will earn the trust of customers. Customers’ trust and satisfaction will bring referrals increase in new customers while trust helps to give existing ones.

  • Reduces Marketing Cost

It is important to say that most businesses lose out on major opportunities to make huge sales because of a responsive live chat service. Companies of various kinds spend thousands of dollars to run campaigns on Google, pay SEO experts to rank their business website and even social media adverts but fail to maximize the impacts of these advertisements because most individuals that are directed to their website are turned down by a frustrating customer support service. You can cut down marketing costs from now if you will increase your response rate through the use of customer live chat service.

  • Website Customer Experience and Data

One very important benefit of installing and incorporating a live chat service into a business website is that it helps to popularize the website in that customers will make referring friends and families to the website while also keeping it as a place to visit for purchase of products or service. It also helps to gather data of most customers that send mails, messages or live chats. The data of these customers and clients will expose what most of them want and this will help the business work along with that manner.

BUSINESS

6 Ways to Manage and Automate Your Accounts Payable

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6 Ways to Manage and Automate Your Accounts Payable

From providing timely payment approvals to policy compliance assurance, accounts payable includes this and a lot more. There comes a saturation point where it becomes tedious for organizations to process these tasks manually. Lack of control over accounts payable can leave a business with insufficient cash and poor liquidity.

To overcome these issues, you can invest in an automated accounts payable system that increases the productivity of your business. In this article, we’ll discuss how to best control your accounts payable, but before that, let’s understand the difference between manual and automated accounts payable.

Manual Accounts Payable

Manual management of accounts payable is prone to error and time-consuming. The system can overload with an increase in volume, leading to invoice matching errors, compliance issues, or month-end accounts closure errors.

But how does it work? Well, to begin with, the finance department receives the invoice for any goods or services. Upon verification and confirmation, the invoice is approved by the payment department. The next step includes manual typing of all the invoices into the accounting file long with a physical copy. The payment is processed after the completion of the above steps.

Since everything is done manually, there’s a chance of error, which can further delay the payment process. If a manual error occurs in any of the above-mentioned processes, there can be a huge delay in the payment process and it can harm the relationship between vendor and buyer.

Automated Accounts Payable

If you are looking for a process that is time-saving, cheaper, accurate, and efficient, think automated accounts payable. The automated system automates invoice matching, minimizes the payment cycle, manages the financial policies, controls the payment approvals, and stores the data safely. Plus, the entire process is paperless, which is good for the environment too.

The process? Once the system receives the invoice, a check begins for each item and purchase order to eliminates any error. The system can also set up automated emails for pending approval, delayed payment, and more.

6 Ways to Manage and Automate Your Accounts Payable

  1. Avoid ErrorsAccounts payable automation reduces the error during money transfers and avoids theft. For instance, the one-time setup of recurring payments requires more than one person to authorize a payment, email, or other notification.
  • Repetitive Tasks Automation – Accounts payable includes repetitive tasks like purchase approval and invoice payments, which are tedious and time-consuming. Automation allows you to set up email alerts for invoice matching, pending approval, payment processing, etc. It increases productivity and gives your employees enough time to focus on more crucial tasks.
  • Ease of Communication – The automated system includes a vendor portal that allows your vendor to send in and track the quote rather than sending overlooked emails. It enhances the communication between the vendor and purchasing team and helps receive automated payments.
  • Audit Tracks – Once the purchase orders are processed, the system generates complete transaction details, where everything is recorded precisely. The system offers easy access to complete accounts and spending records.
  • Automatic Settlements – A purchase order established via an automated system, delivery of the products, and payments – all of these can easily be mapped against the invoice received.
  • Business Payment Automation – A transaction ID is generated when payment is processed, and the accounts payable software track the invoice for real-time matching.

AP automation boosts productivity, streamlines processes, manages the budget spend, enhances communication, accelerates invoice processing, and reduces overall risks. The tool is fast, seamless, and a great investment for businesses in the long run.

Have you thought of integrating AP automation into your business? Tell us in the comments below.

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BUSINESS

Finding Waterproofing Contractors in Your Area

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Finding Waterproofing Contractors in Your Area

In our daily life, we find a lot of ways on how contractors to waterproof the basement. It can be found in many ways like applying paint on the basement walls and also fixings of the basement foundation. It can also be found in fixing the leaks in the basement.

Some contractors use high tech tools for waterproofing. This is done to prevent further leaks in the future. High tech tools are used in waterproofing the basement. One example is Buck knives.

1.   Hire Reliable Company and Contractors:

A reliable company will provide the waterproofing service in Colorado. They have competent and skilled workers that can perform basement waterproofing. In this service, basement waterproofing is provided by licensed and professional contractors. Although there are many ways to waterproof your basement. Choosing contractors to waterproof your basement is the best solution to solve the water leakage problem in the basement.

2.   Check the Credentials of the Company:

If you want to hire basement waterproof contractors Colorado, you should know their credentials. So, you could make sure that they are certified and expert in waterproofing. Some contractors may have a license while some may not have one. You can also check their affiliations or membership in certain plumbing associations.

3.   Ask for Recommendations:

One way to identify good basement waterproof contractors is to ask your friends and neighbors about their recommendation. Most people would love to help you if they have experienced contractors to waterproof the basement of their house. Another way is to search on the internet. Many websites provide useful information about basement waterproofing contractors. You can even read reviews on different contractors and their services.

4.   Consider Important Factors:

However, before hiring basement waterproof contractors, you should also consider some factors. You should identify the basic things you need to waterproof the basement. Identify the type of work and materials needed for the job. Find out the cost of the services and compare them with other companies. Do not forget to check if they are offering free estimates. A reliable and trustworthy company would offer free estimates to its prospective customers.

5.   Materials and Tools:

If you need certain materials or tools, do not hesitate to ask your contractor about them. They should be able to provide you with waterproofing products that are durable, affordable and safe to use. Ask them to provide you with advice or recommendations on basement improvements and renovation. They could give you valuable advice on the matter.

6.   Choose General Contractors:

There are different types of contractors to help you with waterproofing your basement. You can choose from general contractors to special contractors. General contractors are those who handle works like repairing leakages and cleaning up. They do not specialize in waterproofing. Special contractors, on the other hand, are experts who can handle projects that involve complicated waterproofing procedures.

7.   Specialized in Their Field:

There are also basement waterproofing contractors that specialize in basement wall treatments. Such as crack repair, caulk filling, and sump pump lining. Some of them even offer services such as basement mold removal, asbestos removal, and concrete drying. There are also basement waterproofing services that provide insulation services to homeowners. These professionals use special equipment to make sure that your basement is properly insulated.

8.   Sound Proof Insulation Materials:

You can also find contractors that waterproof the basement by installing soundproofing insulation materials. Soundproofing makes sure that basement activities are not disrupted due to the presence of sound. Some contractors are also licensed to install and repair cable insulation. These contractors can easily handle any works related to cable insulation.

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BUSINESS

THE RISKS AND REWARDS OF AGILE TRANSFORMATION

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THE RISKS AND REWARDS OF AGILE TRANSFORMATION

The term “agile transformation” alludes to a company’s or organization’s complete transfer into the agile mindset, but at a much deeper level than you may imagine. It is not limited to the product development team. Agile transformation is concerned with transforming the business as a whole.

What Is Agile Transformation? (Make it H2)

Agile transformation is primarily about organizing teams, creating backlogs, and generating functioning, tested software. At scale, it is about forming networks of loosely linked teams, coordinating dependencies, managing trade-offs, getting products to market quickly, and evaluating throughput rather than productivity.

Xebia, USA provides quality Agile Transformation services in the USA.

Organizations encounter a range of risks and rewards when they embark on the Agile Transformation journey. In this post, we’ll look at some of these risks and rewards. Let’s get started!

Risks Of Agile Transformation (Make it H3)

The path to a successful agile transition is not straightforward. Agile disrupt an organization’s culture and employees’ thinking, resulting in the firm’s overall business agility.

The following are some of the most significant risks associated with Agile Transformation:

1. Third-party involvement affects work practices

Many businesses are enslaved by fixed-price or fixed-outcome contracts, or they engage with vendors who can’t or won’t adapt to an Agile delivery model. Working with vendors who are unable or unwilling to accompany you on your Agile journey will endanger your progress.

2. Stakeholders uncomfortable with the loss of predictability and control

Agile initiatives can irritate stakeholders in both business and IT because of its unpredictability, whether it’s the avoidance of solid commitments to specified costs/timelines or potentially ambiguous results or developments. Making individuals offer assurances, on the other hand, will eliminate agility faster. Many stakeholders may respond by attempting to reinstate rules and governance that no longer serve.

3. Tooling and automation landscape insufficiently mature

Many features of Agile transformation cause problems that cannot be handled using traditional methods. A plethora of new technology and automated solutions are available to organizations straining to keep up with the increased speed and dynamics of faster updates.

4. Risks are not actively mitigated

Agile demands significantly more active risk management than waterfall does. A risk record and monthly meetings are set up in a standard waterfall project to analyze risks and take action to minimize the more pressing ones.

In Agile, risks become serious within days of being identified, and if you don’t manage them immediately, they’re live in production before you’ve properly considered them.

Rewards Of Agile Transformation (Make it H3)

A company commits to fostering a much more collaborative work environment by implementing an agile transformation, which places a higher focus on innovation, employee initiative, creative techniques, and a reduction in needless management.

Here are some more advantages of Agile Transformation:

1. Boosting efficiency, reducing obstacles

One of the primary advantages of Agile Transformation is increased efficiency. This emerges as a greater emphasis on team cooperation and engagement.

Departments are no longer bound to their own responsibilities with no involvement in the work of their colleagues: teams may exchange their expertise and talents to generate better goods and function more efficiently.

2. Stronger communication

Following on from the previous point, improved communication is critical to increasing teamwork. Agile emphasizes the significance of sharing ideas, testing, and providing feedback, all of which necessitate clear open communication.

To stay connected, teams should have the means to engage quickly, effortlessly, and efficiently.

3.  Ability to Change Priorities

Another virtue that agile respects is the ability to respond to change while sticking to a plan. The majority of software consumers do not know what they want until they see it. It just does not make sense to devise a strategy in which software will not be available for months. Too many elements can collide, causing the final software to become irrelevant or unwanted. Consumer needs and expectations have shifted, and businesses must adapt to meet those shifting needs. Agility encourages and trains individuals to adapt their priorities that shift frequently.

4. Faster product delivery

Agile Transformation has the same effect on all sectors of a business as agile principles may help teams accomplish software development projects faster.

Employees should be given more freedom to operate independently rather than being micromanaged at every turn. This shift in managerial oversight might be disconcerting at first, but it helps to produce a faster, more efficient process with fewer delays and hurdles to overcome.

A Leader's Guide To Successful Agile Transformation: How To Go Beyond Teams

Conclusion

Many businesses are still resistant to change, despite the growth of Agile Transformation and the benefits of business agility. Each change comes at a price, and senior management is wary that Agile is merely another management fad. Organizations must see for themselves how Agile Transformation adds value to the company and solves problems.

On their road to an agile transformation, organizations will encounter unprecedented hurdles. The goal is to learn from your errors and to embrace change with open arms. Transitioning to agile also necessitates the involvement of an experienced agile partner who can assist individuals and the company through coaching, training, and collaboration with executives to create change.

Xebia, USA is a great IT Consultancy company in the USA that can help your organization in Agile Transformation.

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