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Google Play Store: How to solve typical problems

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5 years ago

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The Google Play Store is the most important way for most Android users to find new apps, games, and updates – alas if they strike! We’ll show you how to solve typical Google Play Store issues.

Without the Google Play Store, an Android phone is not fun. Finally, the Play Store offers the largest app offering and is convenient on top of that. But he can also be bitchy: Sometimes downloads get stuck, another time the play-store app shows only a white page or it does not even start. Sometimes it just throws around with cryptic error messages like “DF-DLA-15” or “RPC: S-3”. With the right handles, most problems can be solved quickly.

Step 1: Is it Google?

It can be a simple Google malfunction that temporarily puts the Play Store out of action. If that’s the case then you have bad cards and just have to wait for Google to fix the problem. With the help of the website allestörung.de you can quickly find out if there is a problem with Google. The Google Play team is also tweeting – also a source for up-to-date info on the status of the service.

Step 2: Smartphone triathlon

Google Play Store is also just a normal app on your phone. As such, it is plagued by typical app issues that can be solved with the typical smartphone triathlon (quit the app, turn flight mode on and off and reboot phone):

  1. Quit the Play Store from the Task Manager. Under Android 9, it appears if you pull the bar at the bottom of the screen far enough up. Then just swipe the app away from the list and start over. Older android has its square button on the lower edge of the screen for Task Manager. Depending on the manufacturer, the function may also be concealed in another location.
  2. There may be a problem with the internet connection behind the play store error. Many of these problems can be resolved by turning Airplane Mode on and off again. Try it alternately times only with the mobile Internet or just Wi-Fi. Sometimes it helps to restart the wireless router.
  3. Did not do anything, then try it again after rebooting your phone.

Step 3: House cleaning

Data from the Play Store app may be confused. As a result, the app is swallowed and causes problems. Delete the “Play Store Memory” to eliminate this source of error. It consists of two parts:

  1. Volatile data is stored in the cache. These include, for example, app icons, descriptive texts, user reviews, etc. that the Play Store displays when visiting. They can be deleted almost without consequences, at most, reloading the mobile data volume a little.
  2. Also, the Play Store stores information about your Google Account, which apps are installed on your device, pending updates, etc. If you delete this information, you will need to sign in to the Play Store. To do this, you’ll need the credentials for your Google Account.

To clear the cache and/or the data memory, open the Android settings. There, go to app settings (for example, apps and notifications in Android 9), reset the cache first, and see if the issue persists after that, and if that does not work, try clearing the cache again also the other information.

Step 4: Check system

The Google Play Store also ticks when Android is not in perfect condition. Check the following points:

  1. Are the date and time of your smartphone set correctly? If necessary, update the settings.
  2. Have you disabled apps in the past? Maybe you also got a critical function for the play store. Activate the corresponding apps again via the system settings.
  3. Is there enough free space on your device? It should be at least about 500 megabytes.
  4. Are you online via a VPN (Virtual Private Network)? The network administrator may have made settings that disable the Play Store. If possible, try it without this safeguard.

Step 5: Reset Account

Remove the Google Account you use the Play Store with. To do this, open the Settings, tap Accounts, then the Google Account. Android 9 (screenshot) will show a corresponding button to remove the account. In previous versions of Android, the delete function hides behind a button with three dots on it

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