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Transforming Your Organisation Through Innovative



Transforming Your Organisation Through Innovative

Businesses need to get innovative to stay in business and improve how they work. Business Innovation is a crucial driver for progress and creates a competitive advantage in the market. By prioritizing innovation, companies can excel in the market and improve how they work.

 Management consulting firm McKinsey has found that the onset of the type-19 Coronavirus (COVID-19) has made innovation more critical than ever. According to McKinsey, 90 percent of executives predict the virus outbreak will change the way they do business. Three-quarters of executives anticipate significant growth opportunities, but only 25 percent believe their companies are prepared to take advantage of them.

 Innovation across departments and at all levels is crucial to the success of your organization. A powerful way to do so is by training your employees in innovation.

The best place for Business Innovation

Canadian Institute of International Business is a global education provider located in Canada. We focus on the delivery of highly practical business education for individuals and business organizations. CIIB offers courses in the areas of General Business, Human Resources, Portfolio, Program & Project Management, and Leadership. We cultivate and nurture multi-cultural and support the exchange of knowledge in a collaborative environment.

Out students receive practical top-notch business insights, skills, and knowledge form practicing business leaders with dozens of years of practical experience in their fields. These skills enable our students to develop the confidence to approach any professional real-life business situation.

What Is Innovation Training?

To innovate, you must learn how to change your business practices or create new ways of doing things. Innovation involves a lot of research, work and resources, but it can be a gratifying process. One of the best ways to learn about innovation is to take an innovation training course. These courses teach you how to identify problems and develop unique solutions to improve your organization’s performance. Good innovation training courses will teach you how to implement innovation in your organization.

Why Innovation Training is Important

 Innovation training is essential because it can stimulate creative thinking and put your employees into a strategic thinking state of mind. Without it, your organization could fall behind when it comes to emerging technologies such as 3-D printing or voice recognition.

 A recent study by PwC reveals that CEOs are struggling with their employees’ lack of expertise. Fifty-five percent of CEOs said that a lack of knowledge holds them back from innovating effectively.

 The only way to succeed is to transform your organization into a place of innovation. Below are four ways innovation training can help.

Innovation Training Benefits

1. It Enables Your Organization to Fulfill Customer Needs

Innovation training can teach you and your colleagues how to meet customer needs better and fulfill their jobs to be done.

 A real-life online service that fulfills a job to be done is PayPal. PayPal is favoured by consumers who want a simple way to submit payments online. While other payment options can fill the position, PayPal’s extensive network of merchants, reputation for security, and convenient features make it a top choice for shoppers.

 To understand how to innovate, you need to know what jobs your customers are hiring your products to do. Innovation training will help you identify the needs of your customers. Through interviewing and seeking other methods, you can improve your business to serve user needs better.

2. It Prepares Your Organization to Harness Disruption

 Concentrating on customer jobs to be done is critical to your organization’s ability to stay in front of disruption.

 Innovation training is a great way to learn and apply lessons and techniques to your organization’s specific needs. By using innovation to think in-depth about needs and jobs, you can craft a strategy that will ensure your organization can respond to new opportunities and potential threats as they arise.

3.  Increases Your Organization’s Performance and Growth.

Innovation training helps your business grow and succeed. Innovation training doesn’t just influence strategy; it impacts organizational performance. It helps your business grow by improving strategy, innovation, and overall performance.

 Microsoft shows that innovative companies are twice as likely to experience double-digit growth. This is because they are willing to embrace and support new ideas.

4. It Boosts Employee Engagement and Retention

Innovation can help with retention. 86% of employees at innovative companies plan to stay in their jobs, compared to 57% of employees at low innovation companies. As part of the company’s innovation efforts, it can create a network of volunteer ambassadors and coaches who, through training and workshops, connect with employees and inspire them to be innovative.

 A company can encourage employees to develop innovative ideas by creating a network of volunteers and coaches to teach employees about innovation.

 Innovation training can do so much more than instill your company with a passion for innovation. It can also tell you how to mobilize your resources and align them with your innovation goals.


 Learning how to work with innovation is an investment in your company’s future success. A structured training approach is a worthwhile pursuit that can equip your business to keep up with changing industry trends. While there are numerous resources out there that you can use to learn about innovation on your own time, many professionals choose to participate in an online course.

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A Comprehensive Overview of Customer Satisfaction



A Comprehensive Overview of Customer Satisfaction

Customer satisfaction is a crucial indicator of loyalty. However, it’s essential to remember that it’s not enough. It needs to be paired with NPS and CES, measuring different aspects of customer experience.

CSAT surveys use a simple rating scale and require low effort from respondents. They also produce numerical data that is easy to interpret.

Customer satisfaction is a metric.

Understanding what is CSAT, or Customer Satisfaction, is crucial for any business to assess their customers’ happiness with their company or product. It provides valuable insights into areas that require improvement, allowing them to enhance their goods and services and ultimately drive customer retention and loyalty. Using an external customer satisfaction survey company to conduct CSAT surveys can save time and ensure unbiased results. These companies will work with you to design a custom approach and methodology tailored to your specific needs, ensuring your CSAT survey captures the most relevant feedback. They will also assist you in developing a plan for analyzing your feedback, transforming raw data into actionable insights that can guide your decision-making and improve your customer experience.

Customer Satisfaction Index (CSI) measures overall customer satisfaction, including quantitative and qualitative data. It considers several factors: product quality, support effectiveness, and brand perception. The CSI score is an excellent benchmark for evaluating customer loyalty and retention.

It can assist businesses in identifying areas that require improvement and improve their goods and services. To increase your customer satisfaction, you can use a variety of tactics, such as analyzing customer feedback, improving navigation and design, implementing a knowledge base, streamlining processes, and more. However, a critical factor in customer satisfaction is understanding what customers say.

CSAT focuses on customer satisfaction with a specific product or service, so it can be more challenging to compare across different business units. Regional differences in customer responses can also impact it. For example, a user from Australia may rate the quality of your service differently than a user from the United Kingdom.

A focused survey is the most efficient way to gauge client happiness. Typically, it consists of one question and a five-point scale that customers can choose from. A four or five is regarded as a decent score. A score of 1 to 3 indicates dissatisfaction, while a score of 2 or below is neutral.

It is a crucial indicator of customer loyalty.

Customer satisfaction (CSAT) is a crucial indicator of customer loyalty, but it should not be the only KPI businesses track. CSAT focuses on the happiness level of your customers, but it doesn’t necessarily tell you what they’re willing to do for you in return. Personal life experiences and agendas can also influence it.

Companies use CSAT surveys to gauge buyers’ perceptions of their products, services, and overall experience. They can take many forms, from simple number-driven scales to verbal responses and symbols such as stars or emojis. Some use open-ended questions to identify specific pain points. The results inform the development of new products and services, improve existing ones, and enhance the customer experience.

The benefits of CSAT include improved product quality, reduced churn, increased customer lifetime value, and increased referrals. It can also help you avoid acquiring new customers, up to 30 times as expensive as keeping existing ones.

One drawback of CSAT is that it’s often based on a one-time reaction to an interaction or event. Most people who respond to a survey are likely to be on the happy or unhappy end of the spectrum, which can give you an inaccurate picture of your customer base. Moreover, it can be challenging to collect data from those who have had a neutral or negative experience.

Using CSAT can also be an excellent way to monitor recurring issues in your customer support processes. For example, if you make significant changes to your interface design or software, a quick CSAT survey can reveal how well customers adjust to these changes. In addition, a regular check-in can help you detect early signs of churn and take corrective action before they escalate into full-blown dissatisfaction.

It is a crucial indicator of customer satisfaction.

One of the most extensively used and frequently benchmarked customer experience measures is customer satisfaction (CSAT). It measures buyer happiness using a simple question and can be easily compared to competitors. This metric can help companies identify problems and focus their retention efforts to prevent churn.

CSAT surveys are easy to design and implement, and the results provide valuable information about your buyers’ experiences. You can use a pre-defined rating scale or let your buyers select from various options. Most businesses use a 3-, 5-, or 7-point scale. Whatever rating scale you choose, defining what you consider a positive score is essential. It would help to determine how often you want to measure CSAT. Ideally, you should survey customers with similar backgrounds to compare results over time.

While a positive customer experience is good for business, it is essential to understand what causes dissatisfaction. Dissatisfied customers are more likely to leave and write negative reviews online. They may even share their bad experience with friends. To avoid these adverse outcomes, it’s vital to identify customer pain points and resolve them quickly.

The Net Promoter Score is an additional widely used statistic (NPS). This single-question measure of customer loyalty can be collected through a customer feedback survey. NPS is an essential metric for Customer Support teams because it focuses on a product or service and can predict future buying behavior. However, it can be challenging to distinguish the impact of pricing, product performance, and brand on NPS scores.

Although both CSAT and NPS are helpful metrics, it’s important to remember that they have different limitations. While both rely on self-report data, they are vulnerable to bias. Self-report data can be influenced by personal mood, life events, and other factors that have nothing to do with the quality of a product or service. Additionally, CSAT is a macro view of a customer’s experience and does not capture nuances or granularity.

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