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How does technology affects the development of children’s minds?
Technology
The sad reality is that, nowadays, babies learn to unlock their phones before adding, building sentences, or dressing autonomously. They learn to be distracted with amazing ease.
As parents, we use this resource multiple times. If we go out to dinner, we will enjoy a concert or take our children to the hairdresser; mobile is the way to entertain and not disturb. They play a game or a YouTube video and the child disappears.
This has innumerable consequences for children’s development, but we want to emphasize two.
Distraction instead of tolerance for frustration or effort
The human mind is very comfortable. It is always governed by the law of minimum effort. If you find shortcuts, data you can forget, or efforts to save, it will always take them.
The child’s brain does not like to get frustrated and will never exert itself if it is not through an adult.
There are countless situations in which parents require the attention and effort of the child so that the child achieves the necessary autonomy.
Let’s take a simple example: learn to eat on a plate and with cutlery. This simple task that we all have so automated was a great effort when we were little. Our parents had to sit with us day after day, creating a habit that brought frustrations, stains, and difficulties.
All parents know the sensation of seeing your child stain from head to toe while dining when you already had him bathed and clean. How slow and tedious it is that he picks up the spoon by himself and manages to bring it to his mouth.
Many times we want to save time and effort and give them food. However, that frustration is part of the trial-and-error learning process that will create the habit and make you independent.
However, if when the child has to make an effort to hit and put the food in his mouth, we distract him with a video of the mobile, his brain disperses. Without realizing it we are creating the mental association that every time a situation comes in which to make an effort it will not be necessary to do so, there will be a distraction.
It is impossible for our children to maintain sustained attention if we use these mechanisms frequently.
When children are young they need to fantasize about building the world and creating stories in their heads. In this way, they can imagine themselves as teachers, firefighters, singers, or doctors.
It is important that they take a piece of cardboard and pretend that it is a magic wand, that they paint a dragon on a sheet and pretend to defeat it.
If we listen to 3-year-olds playing by themselves (or with their non-interactive toys) you will see exactly what “symbolic play” means. It means being able to use imagination and symbolism in what surrounds us; it is always a unique and wonderful creation of children’s minds.
Obviously we are not talking about a game whose direct purpose is educational, it is not that they learn and internalize rules, but something very important and that will determine their cognitive development: the ability to think, to symbolize the world, to understand ourselves with a common language.
Whether the child can understand and internalize the reality around him depends, in part, on whether he can enjoy this type of creative play.
Movies, video games, or apps do not allow children to create (from the verb create) anything of their own. They can interact, they can be entertaining or even educational, but they shouldn’t take up most of your leisure time.
As we have said before, the brain, in general, is lazy and if it can save the effort it will. Therefore, you will always choose a screen where you “get it all done” over the effort of a game where you have to make up your own stories. However, now we know the great importance of those inventions and fantasies that he develops when he plays.
Consequences of early abuse of technologies
In the long term, when children enter preadolescence, the abuse of screens during cognitive development usually means that they do not have hobbies, they are not particularly interested in anything and they are not able to get bored.
They need their dose of images, mobile, YouTube, or Instagram. They are less creative, they have fewer concerns and sometimes, the most serious, they have failed to symbolize the world in their minds.
It is essential that children learn to be bored, to entertain themselves (without anything, being with themselves), to wait, to maintain attention, to be frustrated, and to choose. Aspects that a mobile or tablet does not provide you.
But of course, we are in society, our babies grow up, they go to school and before arriving at the institute their friends already have mobiles. They soon start asking for a smartphone of their own.
At what age is it recommended that a child have a mobile?
The age at which minors have their first smartphone has plummeted in the last decade.
Personally I have seen 2-year-olds quietly unlock their parents’ mobile. 3-year-old children unlock it and open a video or game player application completely autonomously. And to some 10-year-olds who are already asking for the latest iPhone on the market. The situation is discouraging.
Harper Harrison is a reporter for The Hear UP. Harper got an internship at the NPR and worked as a reporter and producer. harper has also worked as a reporter for the Medium. Harper covers health and science for The Hear UP.
Customer satisfaction is a crucial indicator of loyalty. However, it’s essential to remember that it’s not enough. It needs to be paired with NPS and CES, measuring different aspects of customer experience.
CSAT surveys use a simple rating scale and require low effort from respondents. They also produce numerical data that is easy to interpret.
Customer satisfaction is a metric.
Understanding what is CSAT, or Customer Satisfaction, is crucial for any business to assess their customers’ happiness with their company or product. It provides valuable insights into areas that require improvement, allowing them to enhance their goods and services and ultimately drive customer retention and loyalty. Using an external customer satisfaction survey company to conduct CSAT surveys can save time and ensure unbiased results. These companies will work with you to design a custom approach and methodology tailored to your specific needs, ensuring your CSAT survey captures the most relevant feedback. They will also assist you in developing a plan for analyzing your feedback, transforming raw data into actionable insights that can guide your decision-making and improve your customer experience.
Customer Satisfaction Index (CSI) measures overall customer satisfaction, including quantitative and qualitative data. It considers several factors: product quality, support effectiveness, and brand perception. The CSI score is an excellent benchmark for evaluating customer loyalty and retention.
It can assist businesses in identifying areas that require improvement and improve their goods and services. To increase your customer satisfaction, you can use a variety of tactics, such as analyzing customer feedback, improving navigation and design, implementing a knowledge base, streamlining processes, and more. However, a critical factor in customer satisfaction is understanding what customers say.
CSAT focuses on customer satisfaction with a specific product or service, so it can be more challenging to compare across different business units. Regional differences in customer responses can also impact it. For example, a user from Australia may rate the quality of your service differently than a user from the United Kingdom.
A focused survey is the most efficient way to gauge client happiness. Typically, it consists of one question and a five-point scale that customers can choose from. A four or five is regarded as a decent score. A score of 1 to 3 indicates dissatisfaction, while a score of 2 or below is neutral.
It is a crucial indicator of customer loyalty.
Customer satisfaction (CSAT) is a crucial indicator of customer loyalty, but it should not be the only KPI businesses track. CSAT focuses on the happiness level of your customers, but it doesn’t necessarily tell you what they’re willing to do for you in return. Personal life experiences and agendas can also influence it.
Companies use CSAT surveys to gauge buyers’ perceptions of their products, services, and overall experience. They can take many forms, from simple number-driven scales to verbal responses and symbols such as stars or emojis. Some use open-ended questions to identify specific pain points. The results inform the development of new products and services, improve existing ones, and enhance the customer experience.
The benefits of CSAT include improved product quality, reduced churn, increased customer lifetime value, and increased referrals. It can also help you avoid acquiring new customers, up to 30 times as expensive as keeping existing ones.
One drawback of CSAT is that it’s often based on a one-time reaction to an interaction or event. Most people who respond to a survey are likely to be on the happy or unhappy end of the spectrum, which can give you an inaccurate picture of your customer base. Moreover, it can be challenging to collect data from those who have had a neutral or negative experience.
Using CSAT can also be an excellent way to monitor recurring issues in your customer support processes. For example, if you make significant changes to your interface design or software, a quick CSAT survey can reveal how well customers adjust to these changes. In addition, a regular check-in can help you detect early signs of churn and take corrective action before they escalate into full-blown dissatisfaction.
It is a crucial indicator of customer satisfaction.
One of the most extensively used and frequently benchmarked customer experience measures is customer satisfaction (CSAT). It measures buyer happiness using a simple question and can be easily compared to competitors. This metric can help companies identify problems and focus their retention efforts to prevent churn.
CSAT surveys are easy to design and implement, and the results provide valuable information about your buyers’ experiences. You can use a pre-defined rating scale or let your buyers select from various options. Most businesses use a 3-, 5-, or 7-point scale. Whatever rating scale you choose, defining what you consider a positive score is essential. It would help to determine how often you want to measure CSAT. Ideally, you should survey customers with similar backgrounds to compare results over time.
While a positive customer experience is good for business, it is essential to understand what causes dissatisfaction. Dissatisfied customers are more likely to leave and write negative reviews online. They may even share their bad experience with friends. To avoid these adverse outcomes, it’s vital to identify customer pain points and resolve them quickly.
The Net Promoter Score is an additional widely used statistic (NPS). This single-question measure of customer loyalty can be collected through a customer feedback survey. NPS is an essential metric for Customer Support teams because it focuses on a product or service and can predict future buying behavior. However, it can be challenging to distinguish the impact of pricing, product performance, and brand on NPS scores.
Although both CSAT and NPS are helpful metrics, it’s important to remember that they have different limitations. While both rely on self-report data, they are vulnerable to bias. Self-report data can be influenced by personal mood, life events, and other factors that have nothing to do with the quality of a product or service. Additionally, CSAT is a macro view of a customer’s experience and does not capture nuances or granularity.
Harper Harrison is a reporter for The Hear UP. Harper got an internship at the NPR and worked as a reporter and producer. harper has also worked as a reporter for the Medium. Harper covers health and science for The Hear UP.
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