Connect with us

BUSINESS

5 Reasons Why Businesses Need a Telephone Answering Service

Do you looking to use a telephone answering service for your business? Click here to find out the 5 reasons why it is necessary and might boost your business.

Avatar

Published

on

5 Reasons Why Businesses Need a Telephone Answering Service

Why Businesses Need a Telephone Answering Service

Are you thinking of utilizing a telephone answering service for your small business? Often one of the key reasons that businesses would recommend providing telephone answering systems would be to minimize costs. Many small companies may not have the in-house infrastructure to make high volumes of calls available, particularly outside work hours.

Unfortunately, this may lead to unhappy consumers, a lack of future customers, and an unwanted burden on your company.

Running a company means, you have many things to do at the same time. That’s why any company wants to employ a telephone answering service to retain the confidence of its customers. Soon after the mobile answering service takes control of the phone calls, company owners may know how crucial it is to get one that won’t skip a call from a single client.

Because you’re mostly occupied with other facets of your work, you won’t want your clients to be overlooked. This will have a long-term effect on your company. In addition, a positive voice and a polite person would make a better first impact on your clients, and they won’t shy away from contacting you again.

Along with the ability to save your business money, there are many other ways phone answering services might boost your business. In this article, we will discuss some of the main advantages of using a mobile answering service such as Message Direct.

1. Never Miss a Sales Call

Sales call is the backbone of the business. What’s the point of wasting money on ads or some other part of your corporation if you’re not going to make yourself available to your customers? While a lot of transactions and purchases are now done through the internet, there are still a lot of people who choose to use the phone.

This is particularly true in the case of Harleys as not only do we sell our own experience, but we also feel that before purchasing services, our clients want to talk to a real human. Having only one sale a month from your phone answering service might mean it’s going to pay for itself.

At Harleys, we’ve set up our system so that if we’re late in the office and unable to answer the phones, the phone calls will immediately be patched to the phone answering service, which will give us a reply. Alternatively, where there is no one in the workplace, the telephone answering service will forward calls to key members’ cell phones, which they will then be able to screen and answer where they wish.

2. Saves Money

The money you make is going to grow as your company expands. However, it may be pricey to recruit someone along with the cost of a desk, a phone, a computer, and all the basics they need to perform their jobs, along with their wages, of course, and health insurance.

Many companies tend to work collaboratively to answer the call, meaning that workers who are still overwhelmed doing their own work have to answer the phone. This can have a huge effect on their productivity and therefore on their own jobs. That’s why having a telephone customer service feels like a steal, because you’re going to get the advantage of someone who’s well familiar with handling phone calls.

3. Book Appointments

In contrast to being available to answer all calls 24/7, the mobile answering service would be able to make appointments with the clients. Employ a mobile answering service that can handle all customers and provide you with multiple scheduling choices and ensure that the service you employ is efficient and protects the details of the customer.

The last thing you want is for your clients to mistrust you for violating their personal details. There are several explanations why you should seek a provider that offers several scheduling opportunities. 

4. Establishing Brand Loyalty

Telephone calls are, above all, much more sensitive than email exchanges. People find it a lot easier to get across an idea, with a lot less space for stuff to get stuck in translation than email. You can also express your feelings a lot more effectively on the screen. This can be a perfect way to make new buyers feel comfortable, and current customers feel appreciated.

5. Handles Hiring

A lot of time, manpower, and energy is going into the recruiting process, and with the big headache you’re going to have at the end of a full day of interviews, you’re also going to have to make sure that the new hires are doing well in the new climate, and that they’re relaxed. The method of recruiting people should be done by a professional service. This is going to lift a lot of weight off your back.

As phone calls can interrupt all of your staff, including yourself, having a designated mobile answering service can remove this and keep everybody concentrated on their jobs. You will see the satisfying results of recruiting a reliable service as the company thrives, and everyone will actually get the opportunity to focus on their jobs.

Bio

When the quality of a whole operation beats expectations, you are on the road to growth and prosperity. Make call management service for you and provide the staff with the resources they need to continue delivering quality support so that the clients can keep relying on you for reliable, competent service. Remove frustration from an incomplete business phone service. Learn how HARTLEYS can be part of your development plan with quality services and customized messaging solutions.

BUSINESS

What Is Microsoft Teams and Why Use It for Your Business?

Avatar

Published

on

What Is Microsoft Teams and Why Use It for Your Business?

Businesses are always looking for ways to collaborate and communicate better in the organization. Among the best platforms to choose from, one that stands out is Microsoft Teams, and it’s something included free in Microsoft365 and Office 365.

So, let’s not delay further and dive into why you should be using this great collaboration tool for your business.

Microsoft Teams Key Features

Microsoft Teams is part of the Office 365 productivity suite. Teams is a platform that allows you to collaborate using unified chat, file sharing, video, and voice. It hosts different features, including hybrid Microsoft Teams calling solution designed to fit office, remote, and distributed workgroups.

Here are Teams’ key features:

Chat

Users can both enjoy one-on-one messaging and group chat. These also include modern messaging features such as emojis, text formatting, and priority flagging. Users are also able to share files directly through chat sessions.

Channels

The true ability of Teams lies in the users’ ability to collaborate through different channels. You can set channels to be either public and open to everyone or private and focused on specific topics. Channel owners have the control to authorize new users to join their channel.

Meetings

Video meetings are open for over 100 users per session, and Microsoft Teams is actively working on increasing the limit and adding new features. Users can schedule video calls on a channel’s calendar or simply create them instantly. Users can also enjoy screen-sharing options during video call presentations.

Audio Conferencing

This is a kind of feature you don’t usually see on most collaboration platforms. Within Teams’ audio conferencing, anyone can take part in an online meeting through their phones. Even users who are not in the office can participate with no internet required through a dial-in number. But take note, this will require additional licensing.

Calling

This is one of the most overlooked features in Microsoft Teams. Its ability to offer outbound calls to clients is an excellent way for mobile or remote users to stay connected in one single, reliable connection.

Document Storage

With Teams, every organization that uses the platform will have its own site on SharePoint Online, containing a default document library folder. All files that you and your team shared across all conversations will also automatically be saved to this folder. You can also customize permissions and security options for sensitive information.

 

Why Use Microsoft Teams?

Microsoft Teams is a powerful tool, so why not use it? If you’re still having second thoughts, here’s what you and your workers can enjoy from this collaboration solution.

Secure Collaboration

Microsoft Teams provides all the security features of the Microsoft 365 suite. This includes two-factor authentication and encryption in transit and in the cloud. Moreover, t has ISO 27001 and SOC 1 and SOC 2 compliance.

Microsoft Teams may be locked and secure, but it doesn’t;t in any way hinder you from working with internal and external collaborators. Your admin can generate guest accounts that let you collaborate on calls on different channels with clients or any external stakeholders.

Data Visibility and Better Management

As a business leader, you get excellent visibility and insight into the work carried out in your organization. Since conversations within Teams are persistent, they become valuable information assets on Office 365’s governance and management tools.

For instance, all files and conversations in channels are saved in the Microsoft 365 cloud. You get to see which channels users are working in, how work speeds up or slows down, among many other things.

Microsoft Office Integration Options

Teams is tightly integrated with the rest of Microsoft 365. This means users can create and manage Word, Excel, PowerPoint, and OneNote files and work with other content in their team’s SharePoint sites. Teams is also unified with Microsoft Power Apps, which allows any user to create a low-code app and share it with a team.

Comprehensive Third-Party Integrations

Microsoft also opened up Teams to third-party integrations. Many providers joined in, including ZenDesk, Asana, and CalendarHero.

Audio and Video Calling

Teams’ calling capabilities don’t end with its robust video conferencing tool. It also allows outbound calls from PCs and mobile devices, making Teams a great way to offer consistent communication to hybrid users.

If you’re someone or your employees shift from the office to home, on the road, and back again on an unpredictable schedule, Teams is the best tool for you.

Automation Tools

Microsoft Teams boasts different bots that’ll help you automate time-consuming tasks. Statsbot can pull reports from sources like Google Analytics or Salesforce and send them directly in channels. Teams’ Polly Bot can also poll coworkers for streamlined and automated feedback. While T-Bot answers common questions about Teams, lowering the burden for service and support providers.

How does your workspace operate?

If you’re searching for a cloud-based collaborative workspace for your organization, you don’t have to look further. Microsoft Teams, with its rich mix of communication and automation tools, can bring together different working groups even in the most challenging circumstances.

Teams lets you have a great team space so that your employees can make creative decisions and communicate with one another more effectively. This shared workspace software makes this easier to achieve, especially if a team is based in a large company, has several remote employees, or comprises a huge number of team members.

Continue Reading

BUSINESS

NRIA’s NYC Rentals Report

Avatar

Published

on

NRIA’s NYC Rentals Report

According to NRIA and other data we’ve collected and analyzed from various sources including, Street Easy and Elliman, New York City has not taken quite the hit that everyone expected coming out of the pandemic.  Sure, several restaurants shuttered their doors permanently while more than a handful of NYC residents packed their bags for Florida, but, maybe Seinfeld had it right all along.   New Yorkers, real New Yorkers, are here to stay.  They come for the opportunity and stay for the energy.   Maybe that’s right and maybe it isn’t.  Only time will tell if NRIA and others following suit in their analyses, are on the money with their predictions.  But if rental rates are any indication of the city’s future, our money is with NRIA and Jerry. 

Rentals in New York City

Manhattan, Brooklyn, and Northwest Queens have all seen a surge in new lease signings in 2021, with their highest total showing in February.

Manhattan

Admittedly, and contrary to our thesis, Manhattan’s rents have indeed fallen sharply, leading to the monthly concession rental equivalent being the second-highest on record. Though listing inventory has been lower than it was in October, when it was at its peak, it nearly tripled the levels from years ago. So rents have fallen but haven’t been cut in half the way one would expect from a city about to lose it’s mojo.   According to NRIA the rents and occupancy rates are set to rebound once the summer ends and people return from the Hamptons and students return to college.  Look for heavy lease signing in August and September, 2021.

Brooklyn

In the February report, the number of lease signings in Brooklyn was the highest since Douglas Elliman began tracking. The average amount people pay in rent fell more quickly in 2021 than it had in nearly a decade. According to NRIA, another aspect that has lent itself to the high number of leases in Brooklyn is that landlord concession market share has stayed high this year, though it has declined slightly since its peak in November.  Brooklyn, more than any other borough of NYC is poised for a rebound.  Even after Manhattan’s super-dense populational draws have lost their luster in the new world of six-feet distance, Brooklyn has always maintained an unique brand that defines itself distinctly as what could be labeled “not-Manhattan.”  And with Manhattan rents not taking the hit that the fatalists predicted, Brooklyn continues to benefit as those looking to emigrate, but not really, can choose to leave NYC without leaving NYC.

Northwest Queens

Douglas Elliman Real Estate has been tracking new lease signings in Northwest Queens for nine years. February’s report saw the highest number of new lease signings since that tracking began. The cost of rent has fallen year over year for ten months straight. The landlord concessions’ market share has risen year after year for six months straight and was the second-highest amount on record in the February report.

New York City, New York is also a hot market for renting. According to NRIA, with landlord concessions up and rental costs down, if you’re looking to rent, now is the time to do it.

Continue Reading

BUSINESS

Safezone.ai is already the talk of the town- Check out the latest and exotic smartwatch

Avatar

Published

on

Safezone.ai is already the talk of the town- Check out the latest and exotic smartwatch:

Safezone.ai has grabbed the attention from around the globe in almost no time after its introduction into the market. The features-enriched smartwatch is now the talk of the top technology experts for its extraordinary and astonishing attributes.  The collective hard work of the tech-savvy engineer’s group and some medical professionals resulted in the concept behind the smartwatch.

Safezone.Ai -An absolute revolution:

Safezone.ai can be seen as a revolutionary product in the world of smartwatches. It is all unique for its exceptional work. Equipped with dynamic health monitoring properties, it has an in-laid oximeter that is capable of taking the measurements of blood oxygen in real-time and uploading that data to the server every ten minutes. Safezone.ai aims to establish a safe society experiencing a safe tomorrow in the influence of the latest technology like AI.

About:

Safezone.ai serves by helping educational and business structures through its surveillance of covid-19 possible victims and provides them with a safety zone of their own.  Just deploy a safety strap and it will monitor the blood oxygen and body temperature of its user every ten minutes. It serves to monitor BP, ECG, and heart rate.

What makes it unique?

A feature that Safezone.ai a unique innovation is its capability of reading blood oxygen and body temperatures. These are later used for the further calculations of smart/ML-based probability scores. This helps the prediction of infection in a user. This procedure is followed by the identification of coronavirus symptoms in users and limiting the possible spread of the virus among people.

The most in-demand product:

Safezone.ai is being introduced in the U.S, India, and other states of the world. We can say that is it already highly in demand because it is an ultimate life-saving product and people are going crazy for it to help their loved ones keep themselves safe at work.

Working procedure:

Safezone.ai works in three simple steps, for a clearer understanding, I will list them out in an easy way below:

  • Initiation:

It implies the establishment of zone and zone numbers by your organization. This helps people to be identified by their safe strap IDs.

  • Visibility & control:

It implies getting notifications by administrators as any suspect is identified. It helps to prevent the suspect from entering into physical activity.

  • Welfare & advancements:

It is followed by helping your zone administrators with their roles and responsibilities. It also involves helpdesks and monitoring services at hospitals.

Technical builds:

SafezoneAI smartwatch operates on Android 4.4 and above iOS 8.2 versions. It tracks and measures blood oxygen and body temperature, ECG & BP. It operates with multi-exercise mode, it monitors when a user is asleep. It uses USB plug-and-play supported by 4.0 BLE and can work up to 5-10 days.

Get yours today-

Want to order one for yourself? the starting price is barely 100$. See the astonishing designs with a large variety by visiting their official website at this link, or visit Facebook, or see the detailed unboxing on Youtube.  For more details, Call 18007640593 or send a mail to them at [email protected] or 1108 East Main Street, Ste 906 #567 Richmond, Virginia 23219, USA.

Continue Reading

Trending

%d bloggers like this: